This is FALSE ADVERTISEMENT! Customer Service. It's possible that the payment you're referring to has been stopped by Paypal's internal security system. Ordered a knife which cost 60 euros and paied to come with japan post after calculating my duties to Greece (30 euros).They sent it with fedex even if I paied for japan post without letting me know or asking me first. 2023 Trustpilot, Inc. All rights reserved. However, I cannot guarantee theyll offer you a refund. So, Awaiting Fulfillmentmeans that your orderisslated tobe in the activities before long. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Do not buy from this store!!! Q. Less formal Hocho Knife reviews on places like Reddit were quite complimentary, praising the construction, feel, and sharpness of the knives. Companies can ask for reviews via automatic invitations. If you'd like to order items, please follow the steps below,(1) go to the product page that you want to order, and click "ADD TO CART" button(2) click "Check out with Paypal" button, and complete the payment in the Paypal page which automatically shows. When I first attempted to use the knife, the wood handle and horn collar broke on the top of the blade as it entered the handle. Were independently supported by our readers and we may earn a commission when you buy through our links. Our team spends hours researching, consulting with medical experts, gathering insight from expert professionals, reviewing customer feedback, and analyzing products to provide you with the information you need. When the knife arrived fedex asked me 100 euros duties so I denied. https://www.hocho-knife.com/yaxell-yo-u-69-layer-vg-10-damascus/Best regards,Hocho Knife Sales Team. I have placed an order and emailed them about some issue in regards it. Whether is the knife ready to use straight away or needed to be sharpened by myself? I write about fitness, health, nutrition, fashion, and more. Even when I offered to pay shipping to replace it, they said thats a normal part of the hand making process (to be all scratched up), and still offered $5. I will not buy another knife from this company and a recommend that others beware. They are so unprofessional (I dont want to say worse things).Just watch out they dont care about customer and they dont have responsibilities at all.I will move by law. You can pick up the Hocho Knife Iseya I-Series 33 Layer VG-10 Damascus Hammered Japanese Chefs Gyuto Knife 210mm for $137 (regular price is $156). Before I get to all that, allow me to tell you about the companys highlights. you can probably see this from the other revies. How To Choose The Best Knife Hocho Knife Promotions & Discounts Where To Buy Hocho Knife FAQ How To Contact Hocho Knife Get Access to Exclusive Deals About Hocho Knife Do not bother with them. Hocho Knife provides the best prices and ensures delivery to any location you need all over the world. Was less than three months of home use before first blade was loose in handle. In so many emails they refuse its their mistake and when I asked about money back they said fedex got 60 euros for item back to japan so I will not get any money back. 2023 Trustpilot, Inc. All rights reserved. I bought a ko deba but it's wooden handle was craked. Never buy from them. Professional chefs often apply a hand-finishing (fine-grinding by hand) to the blades by themselves just after they buy the knives. PLUS THANKS HOCHO REALLY PROFFESIONAL SERVICE AND GREAT TIME TO DELIVER IN UK ! A customer wrote a feedback in his blog about his experience of purchasing a Japanese chef knife at our online store (Hocho-Knife.com), thanks! A. This was a present for our son and he was so happy with the knife. Deare Mark,First of all, thank you very much for taking the time to write the review.We are very happy to hear the customers true voice to improve the quality of our service and products.Appreciate your kind and severe comments to help our service improve.Thank you again and best regards,Hocho-Knife support team. I received a knife with a rust spot and ragged edges. They said i am afraid,you need to return within 7days after the delivery witch I am return on the 2 second day after the delivery. Thousands Selection of Genuine Japanese Kitchen Knives with Excellent Design and Unparalleled Tradition. I sent FedEX's email to Hocho and requested a refund. Ready to slice and chop? Follow instructions. We will certainly buy other knifes in the future! We are very sorry to confuse you that we mistakenly set the stock status for the following item though it's actually still "Out of stock".We have been asking the manufacturer many times and we (and our customers) are still on the long waiting list as of today.In consideration of this situation, we would like to ask your preference once again.Please let us know if you would like to replace it with another item.Again, sorry for the inconvenience.It would be very much appreciated if you could understand this situation and reconsider.----------------------------postscript (2022-04-26)Regarding the stock status issue, it turned out that the cause was that one customer who was waiting for arrival changed the item and this item was restocked on the system. Also, we are sorry that you are not satisfied with the purchased product.According to our policy, we shall accept the return or replacement if the purchased item can not be satisfied. To provide one of the safest online payment services our internal security system reviews every payment before it's approved. Heard nothing from this company and no replies to my emails. Dear Cusromer,First of all, thank you very much for taking the time to write the review.It is very regretted to hear that your parcel has been damaged during delivery.We are offering several shipping methods so that our customers may choose depends on the situation (delivery speed, budget for shipping, and the insurance during delivery).https://www.hocho-knife.com/payment-shipping/As you may see, the insurance coverage for Economy shipping (free shipping is basically applicable for Economy) and Standard Shipping is limited to USD60.00.This limitation is set as the agreement between the shipping service, so if you would like the full insurance coverage, we would recommend to choose FedEx or Expedited Shipping.Sorry for your inconvenience but appreciate your understanding.Best regards,Hocho Knife Support Team. Hocho Knife has 43 reviews with an overall consumer score of 4.0 out of 5.0. TSA officials on Saturday removed a set of Naruto ninja knives from a passenger's carry-on bag at Boston Logan International Airport. Im talking gyutos, santokus, garasukiI could go on, but Im sure you get the idea. )Please understand that the used item can not be accepted as it is not possible to be sold again.Please check the return policy of our store.https://www.hocho-knife.com/payment-shipping/We may instruct how to maintain, including how to adjust a small defect, how to sharpen, how to remove the rust the knife as we are hoping the knife will be used for the long term.Since we would like to solve your issue, please send us the e-mail with the photo showing the condition of the purchased item.Thank you for your understanding.Best regards,Hocho Knife Sales Team. 2. $15999. Theres not a phone number that we can call. We have checked the photo you send us shows and confirmed it is in a normal condition of the knife (please understand that any knives made of certain steel may have some warping after cooled but can be maintained by proper sharpening).As informed by e-mail, we would accept returns if you are not satisfied with the product.As stated in the terms and conditions, the used knife cannot be returned, and we are asking all customers to check the condition before use by a message card which is included in the parcel. This site has the worst customer service I've ever seen. This knife can be yours for $214. We're pleased to closely support you to find a better solution as much as we can. Its currently April 8th and nothing. So, Awaiting Fulfillmentmeans that your orderisslated tobe in the activities before long. Whether is the knife ready to use straight away or needed to be sharpened by myself? I can't wait to get the next one! Sort By: Show: Showing 1 to 1 of 1 (1 Pages) Misono Chinese Cleaver A. AM REALLY SATISFY AND LOOK FORWARN FOR MY NEXT KNIVE seya I-series 33 Layer VG-10 Damascus Hammered ! A. if there is enough money in your Paypal account before continuing. 100% Money Back Guarantee Worldwide Delivery from $19 Custom Clearance provided Customer Reviews and Feedback Specials of Month Foldable Super-big size Bamboo cutting board 10,000.00 8,000.00 Buy now Masamoto Gyuto Knife 27 cm 29,500.00 27,500.00 Buy now Misono Gyuto Knife 23,500.00 20,500.00 Buy now Tojiro Origami Black Mirror Gyuto Knife One user on the Hocho Knife Reddit said, Bought one for my dad a year or so ago to replace his aging blue ginger, and it was absolutely a worthwhile investment. )Please be assured that our selling products are all authentic made in Japan, not imported item from oversea.Looking forward to hearing from you.Best regards,Hocho Knife Sales Team. Not only is this a fantastic tool for the kitchen, it is also a work of art. The Hocho Knife Tamahagane Kyoto 63 Layer-Damascus Wood Handle Japanese Chefs Peeling Knife 70mm regularly costs $120, but its on sale for $101. you offer any finance options on your more expensive knives? The next knife in my Hocho Knife review is more budget-friendly than the other ones. Dear Cusromer,First of all, thank you very much for taking the time to write the review.We regret to hear that you couldnt receive sufficient support by our support team.We would not ignore any customers voice but sometimes might be overlooked for some reasons.We are always welcome to reply to any kind of assistance for your purchase by e-mail or contact form.https://www.hocho-knife.com/contact-us/Please do not hesitate to contact us if you have any kind of questions or concerns.Best regards,Hocho Knife Support Team. Hocho Knife Reviews: What Do Customers Think? Click Go to Checkout. The knife looks good and feels good and extremely sharpI recommend this hocho-knife. I personally think it's a scam to a certain extent. The shipping was super fast 10/10!. Read Customer Service Reviews of www.hocho-knife.com Before you purchase a product I included in this Hocho Knife review, here are some questions to ask yourself: I didnt find a Hocho Knife coupon but you dont need one. We use dedicated people and clever technology to safeguard our platform. However, we understand your unsatisfactory feeling and offered a small amount of refund.According to our policy, if the item is not used (and package is not broken) we would accept the return or replacement. How to Order It is very easy and simple to place order. Service from Hocho is an added benefit.. A. Takeshi Saji R2 Black Damascus Chef Knives with Brown Antler Handle, Yoshimi Kato R2 Unique Bamboo-Hammered Chef Knives with Stylish Colored Resin Custom Handles, Sakai Takayuki INOX Nanairo Usuba Vegetable Knives with Japanese Traditional TortoiseshellHandle, https://oishii-desu.com/2022/02/10/this-is-how-long-it-takes-to-receive-a-japanese-chef-knife-online-from-japan/, Yu Kurosaki SENKO Firework-textured Chef Knife Series with Stylish Blue Turquoise Custom Handle, Hocho Knife (Sushi KnifeJapanese chef knife) Official Blog. Amazon.com: Hocho Knife Customers all over the world can receive Hocho Knifes products. Upon receiving the knife it was found to be warped. If you chose the FedEx or DHL for shipment, please open the following URL to input the tracking number as listed so that you can trace the information of your parcel. They also use the excuse that because I washed the packing oil off (prevents blade from rusting) the knife is considered used. How much is the shipping cost ? If you are having problems when you try to place your order it is most likely because some of the information you entered is incorrect,or becausea necessary information is just missing. Are you interested in Limited & Hidden News of Made-in-Japan (Sushi / Sashimi) Kitchen Knives? Some professionals make their knives easier to use through such a self-finishing customization as semi-single edged, semi-double edged (like 70:30) or as special edged with different edge angles from the point to point. Hocho Knife is a well-known cutlery & knife accessory brand which competes against other cutlery & knife accessory brands like DLT Trading, Bubba Blade and Lamson Products. I would use Hocho again People from UK and Europe!!!! Here are 8 tips for writing great reviews. (2)Confirm if there is enough money in your Paypal account before continuing. Please understand that the full refund is difficult without checking the actual condition of the issued item.Thank you for your understanding.Best regards,Hocho Knife Sales Team. Below, Ive broken down some common materials that may be used, organized by anatomy: My Hocho Knife review will cover some of the distributors hottest knives that represent the product quality theyre known for. Dear Customer,Please be assured that our selling products are all authentic made in Japan, not imported item from oversea.We regret that you are not satisfied with the purchased product, but we would appreciate if you may refrain from stopping your image (made in China or fake) that is not the fact.We must say that we are doing our business in the right manner, never deceiving our precious customers even sometimes trouble or misunderstanding happens.We are ready to accept customers voice sincerely, but the impression to our store or item varies and its true that we have received the good review for the same product. It goes against our guidelines to offer incentives for reviews. Dear customer, Thank you for your message. Thanks a million, great work from Hocho! Q. Dear Cusromer,First of all, thank you very much for taking the time to write the review.It is very regretted to hear that your parcel has been damaged during delivery.We are offering several shipping methods so that our customers may choose depends on the situation (delivery speed, budget for shipping, and the insurance during delivery).https://www.hocho-knife.com/payment-shipping/As you can see, the insurance coverage for Economy shipping (free shipping is equivalent for Economy) and Standard Shipping is limited to USD60.00.This limitation is set as the agreement between the shipping service, so if you would like the full insurance coverage, we would recommend to choose FedEx or Expedited Shipping.Even though you have chosen free shipping, we have refunded USD100.00 which is we have negotiated with FedEx who acknowledge the damage is occurred during the delivery as they agreed the wrapping and packaging of the parcel has thoroughly done.Sorry for your inconvenience but appreciate your understanding.Best regards,Hocho Knife Support Team. If you need to re-sharpen your knife because of its being worn, the sharpening serviceis available for you. Please try or check the followings to solve the issue. Anyone can write a Trustpilot review. Hocho Knife | Japanese knives Would you please send the item as a gift or declare less value? Don't get sucked in to the awesome looking pictures that have been edited. If it is used, we are afraid that the customer is satisfied with the product).Again, we apologize for your inconvenience and appreciate your kind understanding.Best regards,Hocho Knife Sales Team, My $233 order was lost. I chose this line for the handle as well, very comfortable grip. In addition I would be responsible for shipping charges back to Japan and then back to the USA. or(2') click "PROCEED TO CHECKOUT" button, clock "Register an account" to input some necessary items (your name, address and so on), and complete the payment in the Paypal page which automatically shows.
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