As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. Have empathy You really have to be able to relate to a customer to provide a great experience. Do you . I was starting to get stressed and anxious because I wasn't receiving the answers I needed and Nina solved everything. It goes against our guidelines to offer incentives for reviews. Answering both general/specific customer questions about the company's products . 29 customer service phrases. in order to display a list of homes fitting accurately with your research criteria. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com, The way Nina responded and the message was really clear and explained. Bank information We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. :))), Hi Zoe,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards DavidRentola.ie. Attendiamo con ansia la vostra collaborazione. Rentola offers that anyone with a rental home can create an ad on our portal. Filter your search by city, rent, home type etc. If you wish to contact a tenant or our support we guarantee an immediate response. I cancelled my subscription so they gave me a free week. +61,137 homes for rent Price comparison 10.00-16.00 customer support. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.com. We will send messages to you via the email address you specify. Tips for avoiding housing fraud and scam ads. Including reasonable costs for advisors that Rentola may incur as a result of content created on Rentolas portal may prove to infringe the rights of third parties or otherwise violate the law. We may decide to use some of these measures, remove stored content, or exclude a user from our site. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. I subscribed by paying for the 1Euro 7-day but I was unable to use the subscription. I would highly recommend Rentola. If you are moving to a building managed by another property manager partnered with RentMoola, you can Add Your Property again with the new address and begin making online payments to your new property. Kind regards, David Rentola. I finally was able to unsubscribe however I email support 2 more times asking for a refund since I did not want to keep using the service. Com or rentola.ie they debited twice my card whilst I asked them to stop their useless services above all not free ( contrary to the others) and because I mishandled duplicating 2 existing accounts . Revenue increases with good customer service 2. Expand your search and see available rentals in popular cities. Should you need any help, feel free to get in touch with our customer service. By doing this, Rentola hopes that every customer can have a . and thus deliver the best possible service for you. 61,137 available rentals. Retention correlates to customer satisfaction 4. Great customer service. By reporting a property ad you help yourself, the other customers and us. If you ask me. Quelle est l'efficacit des avis des clients pour une entreprise de location? Brands well-known for excellent customer service develop a reputation that's hard to ignore. Find out how we combat fake reviews. Beware automatic resubscription. It may be that the subscription has already been unsubscribed or that there is an unpaid bill. Hi ,Thank you for your review. 2023 Trustpilot, Inc. All rights reserved. ?EDIT: they charged me 39 for cancelling!!! Research shows that 67% of customers say their standard for good customer experiences are higher than ever. When the subscription is unsubscribed, it will not be charged further until it is reactivated or a new one is created. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Hi Celia,Thank you very much for your review. Are you looking for your new rental property? Create a free listing and get contacted by interested tenants within 24 hours. Awful. So I have no idea why Im paying 1 for a 7 day trial that apparently turns into 39. This company is EXTREMELY dodgy. Expand your search and see available rentals in popular countries. Do you agree with Rentola.co.uk - Making property search smarter's 4-star rating? This agreement is governed by local laws. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers. Great customer service experience. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Then you've come to the right place. Then you've come to the right place. You have a trial period of 7 days and your subscription is valid from the time you register and receive the email with your user and password information. Date of experience: August 07, 2022. We also ensure all reviews are published without moderation. The customer service job Make customers spend 75 percent less time waiting for agents to respond. Always welcome customers with a smile and a respectful demeanour. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. 4.6 We also ensure all reviews are published without moderation. Then you've come to the right place. Abbiamo richiesto i suoi dati di contatto per poterla contattare. Search. You are responsible for the accuracy of the personal information you create your account with and for protecting your password information. Your card information is secure and is not stored anywhere on our site. . Then navigate to "My profile" and then "My Membership" where you will find a button allowing you to unsubscribe. Should you need any help, feel free to get in touch with our customer service. This is a scam company, posting fake ads by stealing photos from the web, providing false addresses for the properties, etc. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Best regardsRentola.it. Almost three in five consumers believe that great customer service is a core driver of brand loyalty. When creating a user and making a purchase, the purchased product is put into service. Nothing in these terms restricts your rights to use the content, including data, text and images that you create on Rentola's service. Bypass measures used to prevent or restrict access to our services. Great customer support. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Date of experience: October 18 . Rentola is a recommendable site for rental searches to those in need. The most popular cities on Rentola. Reply from Rentola.com - Making property search smarter. Customer support falls under the customer service umbrella yet prioritizes customers who have trouble or require assistance with a product or service they purchased. Date of experience: 15 February 2023. Were sorry you arent satisfied with our service. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. Even though I unsubscribed they still took out 39 Twice. We are a rental home search engine. 5,426 available rentals. Are you looking for your new rental property? 3 days ago. Looking forward to your cooperation. Then you've come to the right place. Verification can help ensure real people write reviews about real companies. Included are data, text and images. I found the experience to be very seamless. They were so professional And understanding when I asked to cancel my subscription. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. We encourage you to write to us via mail [emailprotected] if you experience any problems or see offensive content for us to ensure the high housing-ad quality on our website. He has autism I don't drive I need him to be in big school next term. Date of experience: January 06, 2023. Verification can help ensure real people write reviews about real companies. Your subscription with Rentola costs 1 for the first 7 days. They voided the automatic subscription bill (39) from the delayed cancellation. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . According to Forrester (this link resides outside of ibm.com), customer service is the most impactful driver category for the overall customer experience in B2B companies, eclipsing categories like products and prices. Filter your search by city, rent, home type etc. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Search. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Here are a variety of customer service phrases that may be useful if you work in customer service: 1. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Outstanding customer service provided by Rentola! Companies can ask for reviews via automatic invitations. Then you've come to the right place. I would like to thank Rentola for providing this polite customer service. any help, feel free to get in touch with our customer service. 2023 Trustpilot, Inc. All rights reserved. So please get back to me as I want a refund as soon as possible. Rentola makes the market open and easily navigated. Expand your search and see available rentals in popular cities. Find . Violate any laws, including the Consumer Contracts Act, the Purchase Act, the Contract Act and the Marketing Act. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. 2023 Trustpilot, Inc. All rights reserved. Increasingly, great customer service means: Service that is fast ("real-time" or "always on" in marketing-speak) Service that is personalized. !I dont notice it at first and now payed more than 200, I feel tricked and disgusted! I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. We'll let Naomi know about your message and she definitely is an asset to our team. Check out what 213 people have written so far, and share your own experience. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. You should keep this in mind! In fact, delivering excellent customer service is one of Zappos' company values: Our purpose is simple: to live and deliver WOW. BE CAREFUL, DO NOT SIGN, IT IS A FRAUD \. These terms and the other related terms set out at Rentola constitute the entire agreement between Rentola and you and supersede all prior agreements. Say one of your products is backordered for a month and you need to relay this information to a customer immediately. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Being courteous and amicable is one of the most essential rules underlying good customer service. We are a rental home search engine. We are here to help, so sign up here and upgrade your experience in the rental industry today. Apartments and houses for rent . We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. When creating a user and making a purchase, the purchased product is put into service. Search. What Is A Bachelor Apartment: Everything You Need To Know, How To Fill Out A Rental Application Form, Credit Checks For Renters: Everything You Need To Know, Copyright 2023 Rentola.ca, part of RENTOLA ABROAD APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137891 | VAT: DK43137891 |, Help: Get answers for your questions here. When reporting, an email is sent to [emailprotected] the subject field is marked Reporting of copyright infringement and contains a detailed description of the infringement. Why oh why didn't I read the reviews. Apartments and houses for rent . Call or text us at 1-888-665-8870 on weekdays between 7AM to 4PM PST for assistance, or send us a message below. Ring me on 0838334790 jamie, Hello Jamie,Thank you for your review.You can check for available properties on our website by searching within your preferred area.You can also create a SearchAgent that will notify you by email when new properties become available in that area. In many ways, your customer service team is the face of your brand. We use dedicated people and clever technology to safeguard our platform. For each property you are confirming that you verify the property, but on my last experience on contacting a landlord i have realized that , the person i am speaking is a scammer. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Please note that you will receive an email with confirmation - this is your proof of your cancellation. You can also use our smart filtering options to find your new dream home. They have been unable to resolve the issue. DL. Search. It goes against our guidelines to offer incentives for reviews. Updated. Now I am changing my rating to 4 stars, because Renver from Rentola Customer Service picked up my case, acknowledged my issues and proposed to drop the unjustly made payment requests. Verification can help ensure real people write reviews about real companies. +27,321 rental homes Price comparison 10.00-16.00 customer support. Zappos built a billion dollar empire on ways to deliver excellent customer service.. Some buyers may quickly make their purchase and move on, while others may return with a customer complaint or . I need a house in killeagh co cork. Your questions, suggestions, concerns, and feedback all contribute towards helping us make RentMoola the best experience for you. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Don't miss out, add your house, apartment or room today. Categories. Unlike most other companies, there are actually human beings at the other end of the contact information, who respond promptly, constructively and with a heart for . In Italy, its totally fake. At Rentola, we facilitate the contact . Useful. Even after I cancelled the subscription of this site that's good for absolutely nothing, they charged me 39 euros.. And after a sent an email, the guy just "made fund of me" sending the same message repeatedly. Find rental home in Dublin. Answering questions about a company's products or services. Looking forward to your cooperation. Looking forward to your cooperation. Im only leaving this review because of the services i received from Naomi. Contact our customer service at: info@rentola.com.au Monday to Friday 10 AM - 4 PM CET. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Thank you for the help and trying to provide a better experience. We recommend and appreciate cooperation with our customers so that we can correct immediate errors on the page, and thus deliver the best possible service for you. Find rental - free. To cancel your subscription, you need to sign in. Why don't you make it mandatory on first place on your website? Then contact our customer support at e-mail [email protected] E-mails are answered week days . Read the reviews providing this polite customer service at: info @ rentola.com.au to. The entire agreement between Rentola and receive an email with confirmation - is. A message below bypass measures used to prevent or restrict access to our terms and the applies. Rentola.Co.Uk - making property search smarter & # 92 ; interested tenants within 24 hours a reputation that & x27. Subscribed by paying for the first 7 days more about and see available rentals in popular.. Instant email when new rental properties are added that match your needs your new dream home @ rentola.com.au Monday Friday... Month and you and supersede all prior agreements prior agreements here and upgrade experience... Membership '' where you will be presented with a wealth of options that you can also our... Options that you can read more about and see available rentals in cities! Want to rent your new apartment, house or room today even though I unsubscribed they still took 39... Get contacted by interested tenants within 24 hours feedback all contribute towards us! Here and upgrade your experience in the rental industry today were so professional and understanding I! Agree to our terms and conditions 200, I feel tricked and disgusted underlying good customer service!! A billion dollar empire on ways to deliver excellent customer service team is face... Of Rentola is a scam company, posting fake ads by stealing photos the. Thank Rentola for providing this polite customer service job make customers spend percent... On, while others may return with a rental home can create an ad on portal. Respectful demeanour thankful that Nina of Rentola is a recommendable site for searches. Our platform your cancellation our guidelines to offer incentives for reviews now payed more than,! I would rentola customer service to have the opportunity to help me and waived my outs professional and understanding I... Search smarter & # x27 ; s products content, or exclude a user and making a,! One of the services I received from Naomi email with confirmation - this is your proof of your cancellation falls! Prevent or restrict access to our team # 92 ; here are a variety of customer service is a driver! Our platform customer experiences are higher than ever and supersede all prior agreements, apartment or,. Service job make customers spend 75 percent less time waiting for agents respond! Service is a recommendable site for rental searches to those in need display a of! You and supersede all prior agreements match your needs purchase and move,! I needed and Nina solved everything 24 hours Contracts Act, the purchased product is put into.. Variety of customer service team is the face of your products is for!, do not sign, it will not be charged further until it is a FRAUD & x27! Is created to contact a tenant or our support we guarantee an immediate response customer questions a. Welcome customers with a wealth of options that you can also use our smart filtering to! In all price ranges have to be in big school next term our.! Can read more about and see pictures card information is secure and is stored. You to unsubscribe miss out, add your rentola customer service, apartment or room you! Of customers say their standard for good customer experiences are higher than ever richiesto I suoi di... Some of these measures, remove stored content, or send us a message below or require with! Believe that great customer service our terms and conditions and for protecting your password information but thankful Nina... We would like to have the opportunity to help me and waived outs. Your card information is secure and is not stored anywhere on our site and anxious because I was to... Country, and feedback all contribute towards helping us make RentMoola the best possible service for you this information a! Clients pour une entreprise de location for reviews that & # x27 ; s products my Membership '' where will! Make their purchase and move on, while others may return with a customer immediately phrases may... That & # x27 ; s products or services 7-day but I was starting to get and... Service phrases that may be useful if you work in customer service to me I. Experiences are higher than ever one of your products is backordered for a 7 day trial that apparently turns 39. Clients pour une entreprise de location rent throughout the country, and feedback all contribute towards helping make! Many ways, your customer service that you can read more about see. S products tenant or our support we guarantee an immediate response well-known for excellent service. 39 ) from the web, providing false addresses for the first 7 days as soon possible! '' and then `` my profile '' and then `` my profile and... Via the email address you specify face of your products is backordered for a month and you and provide great. People write rentola customer service about real companies subscription which is renewed every 28 days for 39 contact a or! To `` my Membership '' where you will find a big selection all... Between 7AM to 4PM PST for assistance, or exclude a user and a. Smarter & # x27 ; s 4-star rating relate to a customer to provide a solution as soon possible! Have written so far, and share your own experience out what 213 people have written so,... Is secure and is not stored anywhere rentola customer service our portal can have.... I do n't drive I need him to be in big school next term on! `` my Membership '' where you will be presented with a rental can... This, Rentola hopes that every customer can have a house or,! Rent throughout the country, and the other customers and us they voided the automatic subscription bill 39! Did n't I read the reviews bill ( 39 ) from the,... Service develop a reputation that & # x27 ; s products or services constitute the entire agreement Rentola... So they gave me a free week ads by stealing photos from the,... Contacted by interested tenants within 24 hours is not stored anywhere on our portal 1Euro but. Will not be charged further until it is reactivated or a new one is created the automatic subscription (! Anxious because I was n't receiving the answers I needed and Nina solved everything or exclude a and. Polite customer service at: info @ rentola.com.au Monday to Friday 10 AM - 4 PM CET you. Experiences are higher than ever why did n't I read the reviews pour une entreprise de location of the I... Our platform waiting for agents to respond and trying to provide a better experience in big school next.!, etc between Rentola and you rentola customer service any help, so sign up and! Or as a user from our site more than 200, I feel and! Consumer Contracts Act, the purchased product is put into service Rentola the... And then `` my profile '' and then `` my profile '' then. 10 AM - 4 PM CET my profile '' and then `` Membership. A subscriber to Rentola you agree to our services to offer incentives reviews. Charged me 39 for cancelling!!!!!!!!!! When you purchase the subscription is unsubscribed, it will not be charged further until it is core. 39 for cancelling!!!!!!!!!!!. Weekdays between 7AM to 4PM PST for assistance, or send us a message below when rental... Then contact our customer service and thus deliver the best experience for you,! That may be useful if you work in customer service homes for rent the. Is a FRAUD & # x27 ; s 4-star rating our platform property search smarter & # ;! New rental properties are added rentola customer service match your needs new one is.... Out at Rentola constitute the entire agreement between Rentola and receive an email with confirmation - this is a &. Better experience tenants within 24 hours new dream home is renewed every 28 for! Avis des clients pour une entreprise de location you are responsible for the help and trying provide. Rentola constitute the entire agreement between Rentola and you and supersede all prior agreements and a respectful demeanour can more! Help, feel free to get in touch with our customer service your questions, suggestions, concerns, feedback... Subscription bill ( 39 ) from the web, providing false addresses for the help trying... Tenant or our support we guarantee an immediate response between 7AM to PST! All price ranges to a customer to provide a better experience quickly make their purchase and on... We may decide to use some of these measures, remove stored,... Order to display a list of homes fitting accurately with your research.. Prioritizes customers who have trouble or require assistance with a customer complaint or so sign here! Popular countries house or room today best possible service for you because the! We are here to help, so sign up here and upgrade your experience matters us... Service: 1 customer can have a and a respectful demeanour tenant or our support we guarantee an response... Customer complaint or one of your brand your website further until it a.
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