Processing fees? ConsumerAffairs is not a government agency. Share your photos and videos with others to prove the truth of your words. When I spoke with their customer service (a decided oxymoron) representative, she informed me that my price for the wig (INCLUDING my credit) would be slightly over $60! Paula Young ranks 37th among Hair Loss sites. Can't say nothin' 'bout the product yet 'cause I still ain't got it. Paula Young has a wide variety of mostly synthetic wigs with a few human-hair wigs in the mix as well. After a month and a half of hearing NOTHING from the company, I called them. I decided to check out their website and their prices seemed reasonable. Specialty Commerce Corporation | Better Business Bureau Profile Today informed me that I need to send it on my own. It would cost me nine dollars - for what, exactly? Wigs vs Paula Young for June 2023 | Best Wig Stores I was so pissed. So this item cost me $43.10. Did your friends or family notice a difference when you used paula young products? I thought this was a good company, but customer service was terrible. I immediately cancelled my order and decided that I don't want to support a company that takes advantage of people's suffering. We have found a MarketLive account that matches your email address. Customers can purchase wigs online or by catalog. They charge me $9.99 for the return shipping label. I reported them to the BBB. They finally canceled the membership after I emailed them at least 3 times The wig was not as nice as the way less expensive ones I ordered from Amazon. They've lost a good customer. It was fked up. I returned a wig and wanted to exchange it for a different color. Extremely long delivery time. Disappointing Quality & Customer Service: My Paula Young Review, Disappointing Shipping and Customer Service Experience with Paula Young, Paula Young's COVID-19 Surcharge is Unacceptable: A Review, Disappointed with Paula Young's Service - Lost My Money Over a Simple Mistake. Paula Young Reviews - 57 Reviews of Paulayoung.com - Sitejabber Eagerly, I entered the code and Boom! Fax ordering is available 24 hours a day, 7 days a week and is available for credit card orders only. The quality of Paula young has gone down hill they are terrible. BIG MISTAKE.] No customer service, no apologies, nothing. I could not even give them one star for a rating. 1 review CA Jul 25, 2021 Disappointing Disappointing. MISTAKE. Paula Young wigs are subpar. I'd give zero Stars if she is so dissapointed, says she won't return it cuz it cost too much to send it back. It was very poorly made so when I got it 2 weeks later I immediately returned it. I called to cancel and they stated because it is "in the warehouse ready for shipment" they are unable to cancel. When I contacted them to see why they didn't at least refund me the taxes they collected from me (an additional $1.59) they kept saying they have a new policy that they charge that amount for returned items. Complaints and feedbacks on Paula Young They charged me $1.95 for "delivery surcharge". THey charge a 19.00 fee for each item you send back that they dont get in 30 days. Never again! Overall, Paula Young has received negative feedback for its lackluster customer service, shipping problems, and low quality wigs. Paula Young: Complaints, Customer Claims, Free Resolution Services Worst of all, when I tried to return the products, the return policy was less than ideal. My letter explained why I thought I deserved a FULL refund. I went and bought 2 wigs from paulayoung.com. The 7 Best Wig Stores for 2023 | Free Buyers Guide - TopConsumerReviews.com They pre-populate the box at checkout that automatically enrolls you in a platinum membership. The age of Paula Young's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. I had no choice but to return them. After 3 phone calls, I was only refunded for the wig, leaving me still short the shipping fee. Dr. Paula Young, MD frequently treats the following conditions: Malnutrition, Pneumonia, and Diabetes With Renal Manifestations. I gotta say, I was pretty disappointed with the products I got from Paula Young. Do yourself a favor DONT BUY ANYTHING FROM THEM!! They gotchu too. The website offers a wide range of products, including synthetic wigs, human hair wigs, clip-in hair extensions, and more. 3 18% 2 5% 1 3% See all 539 reviews About Paula Young Wigs On This Page Overview Reviews Paula Young Wigs Reviews Sort by: Recent Filter by: Any How do I know I can trust these reviews. Tip for consumers: Use Ebay instead since you will find the same item for much less and free shipping, no covid fees, no restocking fees. Overall, I'm not saying don't shop at Paula Young's website, but I am warning you that you might not get what you were looking for at the quoted price. This business practice of a fee of 14.95 seems a bit deceptive. How do I know I can trust these reviews about Paula Young Wigs? I ordered a wig from Paula Young only to wait a month and I never received it, called them was told card was never charged so now I reordered. I recently ordered from wig.com and found out that I'm basically ordering from Paula Young. She just bought a new one and received it today. I have purchased about 20 wig's from PY. They're selling some really low-quality products, and that's not the kind of thing I'm interested in buying. MAIL Selecting a wig online can be difficult, so Paula Young offers customers a free, one-time exchange within 21 days of the original ship date of your wig. The wigs are fine, but you really need to be careful as customer service is awful and returns are difficult if you are in Canada. Also, DO NOT CUT The TAGS OUT, they will not take it back then either. Moreover, customer service has been criticized for not being responsive or helpful in resolving issues. Hairpiece ordered 10 July. Needless to say, I will never be shopping here again after the terrible experience. I've bought their wigs since having chemo 12 years ago. Cost: $24.99 - $1,167. I wanna lay it straight, Paula Young aint no good. Charge a little more if you have to, but don't take them away from those of us who love them! I understand that there could be some reasons for their policies, but I think they could've had more understanding towards a mistake made by the customer. And they got like 30 different basic colors to choose from too, so there's somethin' for everyone. Paula Young done saved my life, y'all! The wigs are not throw on and go. Unsubscribe easily. So, I was browsing Paula Young's website and was about to place an order when I saw they were charging an extra fee for something called "Covid-19". This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties. I ORDERED SOME WIGS BUT THEY NEVER SHOWED UP. I order a wig color name Silver Mist, and while the only showed a small bottom half of the wig in Silver Mist, the full picture of the wig was in a brown color & the style was very cute. But when Paula Young inexplicably charged me twice while not openly giving me free shipping, my confidence in them hit an all-time low. I bought bangs for $19.99. COOLCAP Wigs. Stay away! SAFETY NOTICE: ComplaintsBoard has analyzed Paula Young and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. For example, on many of their wigs, the wefts show through and they are un-wearable. This is the biggest rip off Company that I have ever dealt with I have never had a problem up until just 2 months ago a month ago actually I had to send something back because they sent the wrong hairpiece and in doing so so I hadn't received the new one they told me they would give me $5 back out of a $30.99 purchase I don't want $5 back I want the hair piece that I ordered supervisor I heard supervisor got on I'll give you $7 back these people are crazy you can't even understand them Rather from China the Philippines I don't know which I'm trying to find out that's how I ran into this Don't buy anything from them because they will steal from you, I was told I have no order but they took my money and won't refund it! Products used:Aria and Nicolethey will be junk wigs for cooking and cleaning. You use expensive skin creams, eat nutritious foods, and drink lots of water. Breezy by J Smith is a nice quality but is nowhere near the style that is pictured. No concern at all. I wrote a letter asking for a full refund including postage, handling and the surcharge. Customers can purchase expedited shipping for an additional cost. Paula Young Reviews USA 2023 Even though they say you will get an email when your order is shipped, that did not happen, because I wanted to cancel the order, assuming it had not been shipped, only to be told the order shipped on 2/10 and would arrive 2/14. I bought bangs for $19.99. With tax it was around $78.00. Still a loyal customer, it's a struggle to find simple wavy style, middle part, bangsand as soon as I find a style I can live with, they quit selling it. If they don't have any more respect for their customers than this I think I'll take my business elsewhere. First wig is Rhea that is discontinued after I p. I was told to correct the error they would need to charge my card again, then when my order shipped, the initial charge would drop off, I declined, and told her not to charge my card. I would put a zero if I could. Products used:Hair topper in a golden brown for my 76-year-old mother who has significant hair loss. Our promise. Also, I checked a previous purchase and found they had done it before but I missed it. Verification can help ensure real people write reviews about real companies. Aside from that, I did like some of the wigs I saw on their website. Platinum Plus FAQ's - Customer Service Section | Paula Young "No Discount" for shipping! The representative said the charges I agreed to were estimates, but there is no indication of estimate on the final invoice or on the initial checkout webpage (just on the cart page before you put in an address). They gotcha covered. THEY TOLD ME THERE WOULD BE A $19 REFUSAL CHARGE PLUS A 25% RESTOCKING FEE! We provide a buying advantage with verified reviews and unbiased editorial research. I explained that it would arrive too late and I didn't want it, but they insisted that they cannot cancel the order, only ship a new one and then I could return it. I mean, why should I have to pay for their mistakes? Now have to pay $11 to ship it back. What the heck is wrong with these people? I felt I had lost my hard-earned money and would have to settle with something I didn't actually want. I placed an order on 9/5/22 (holiday) and as of today the order is "in the warehouse ready for shipment". Read 1 more review about Paula Young Wigs. Rude. Finally, when I got the bottles, they were just chucked into the box with zero padding, and one of them was leaky. Ordered $150 item on the 12th July for birthday. Submit a complaint and get your issue resolved. They do the same thing for any great wig, like the Sheer Heidi. Sometimes the wigs look nothin' like the picture and other times they're so threadbare ya can see the cap. (No actual photo of that wig in the color I chose is on the website.) I promptly emailed their customer service, which was clearly underwhelming and had to send them codes I used so they would rectify their mistake. I wanted a fresh and bright Carson wig and what did they send me - a USED one! I have bought their wigs before but the quality of wigs has gone down hill. For customer service inquiries, please call us toll-free at 1-800-472-4017. I've had enough. Also the wigs themselves are super tiny. Very cheaply made. I like some of the wigs I've ordered from them but much prefer Wigs.com. Arrogant. During another call today, another Paula Young rep claims the package is in Illinois. Their pricing is low compared to other wig retailers and they offer a generous 150% price match guarantee. My wigs from Paula Young have been amazing though - straight, wavy, curly, you name it. My Amazon wigs are better than this, including one that was only $6.99/$7.99. Discount prices: Strange because PayPal is still showing the ORIGINAL purchase price for BOTH wigs. ITEMS LABELED AS "DROP SHIP" Exchanges: Products were ok for price but beware of returns. Paula Young claims the free shipping takes 5-7 days. We all need to come together and support each other during these difficult times, not exploit them for profit. Will not buy from them because of this misinformation. Wig Reviews X 3/ Two Paula Young wigs/ One Amazon wig Cute - YouTube What I received was a wig that was so BARE on the crown area you could actually see the netting. Paula Young wigs Ordered A WIG, RECEIVED IT, HAVE YET TO HAVE MY cREDIT cARD CREDITED. Direct manufacture: Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. While Paula Young has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. I did not realize I signed up for a monthly charged membership and when I called customer service they refused to not only cancel the membership, but also my wig order, even though I talked with them and emailed my request a couple of hours after ordering. 3 Wig reviews today all in one video/ Bonus!! Paula Young (paulayoung.com) has been a source of frustration for many consumers. It just doesn't make sense to me. Like, what's the deal with that, am I right? I just happened to notice a monthly charge taken directly out of my checking account to Paula Young. So, I ordered summin' and decided to pay extra for that speedy shipping. Do not buy Turban with long wavy hair! We value your privacy. Be the first one to find this review helpful. Plus, the ads they included were stuck to the wet bottle, and they dried weird and looked like garbage. I was told that I would pay $9.95 to return it for shipping. To make matters worse, they didn't even offer FREE SHIPPING for my trouble. Recorded messages as communicationandrepeat emails. The bangs are supposed to sweep to the side but stick straight out. They say received on 11/21. They charged me $1.95 for "delivery surcharge". I gotta sew in hair just to try and hide the cap and it's just a mess. The Silver Mist Wig arrived, I lifted the top off the box and stopped right there, the entire top half of the wig was the blackest black I have ever seen and it gradually faded into the silver mist on the bottom half. Paula Young offers a price match guarantee of 150 percent of the price difference if you find the exact same product advertised on a competitors website for a lower price. Wigs are good for the price but you get what you pay for. They talk a good talk about their return policy, but they don't walk the walk. Never never ever again! I received a catalog with large lettering FREE SHIPPING + FREE COLOR UPGRADE so I went online to place an order only to find out that I had to spend $59 to get free shipping which was in minuscule print at the bottom of the second page. Beware of using a coupon because it automatically enrolls you in their platinum plus program which charges monthly. I'm goin' through chemo right now which has destroyed my hair, and I'm too sick and tired to argue with customer service. They been solid with me every time I had a question or somethin' wasn't quite right. Save your money, spend $80-$90 more somewhere else, and get a quality product. It's like this all over and it's really not cool. What a rip off. What kind of nonsense is that? Called twice and wrote twice. The form is unavailable at this time, please try again later. STAY AWAY FROM PAULA YOUNG, FOLKS. $8.99 for shipping and $2.18 for taxes. The treatment I received was unbelievable, and I was passed on from one person to another and 54 minutes later I got the Queen Supervisor DONNA and she was just as awful as the wig itself. Hit or Miss: My Experience with Paula Young Wigs - The Good, The Bad, and The Discontinued, State Farm Mutual Automobile Insurance Company, A 16-year track record of successfully managing customer reviews, Our team of experienced professionals handles each review with individual care, Last but not least, all our services are absolutely free. They start counting your 30 days as soon as you order. The quality of my first two wigs is awful, which I did not know when I placed the second order, and I could not be more unimpressed. I was told that we could try the wig on and return it. It was hand-tied, full monofilament, and had thin, realistic fibers. And then, when they finally arrived, I was pretty ticked off. I thought it was a great deal, so I jumped on it and picked out a wig that I liked. So was the wig. The website offers a wide range of products, including synthetic wigs, human hair wigs, clip-in hair extensions, and more. After calling. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Paula Young, Overview of Paula Young customer experience. But of course, people will nitpick anything - some people say the wigs tend to lose some of the hair at the crown and along the part, but that happens with all wigs. Shipping took forever after tacking on another charge. What is Dr. Paula Young, MD's office address? Contact Information 400 Manley Street West Bridgewater, MA 02379-1085 Get Directions Visit Website Email this Business (508) 638-7000 1/5 Average of 24 Customer Reviews Start a Review Customer. You want somethin' that's short and sweet? I purchased the regular Hair piece that I always purchase this time a different one Was sent You. Any order made at Paula Youngs website totaling $59 or more before taxes will ship free to anywhere in the continental United States. Welcome back! Now they said no. File a complaint Table of contents Follow Share Complaints Reviews Contacts Paula Young phone number +1 (180) 036-49060 0 0 Paula Young website www.paulayoung.com What are Paula Young's email addresses? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I'm happy to say I've had excellent service from this company. You should be ashamed. A blonde shade of roots was light enough for me so I ordered it. I will lose $40.00 to return an item that I could have purchased on Ebay (same exact maker and style) for $108.00. Terrible customer service policy when they wont correct their own mistake. Avoid this company like the plague. I checked Trust Pilot AFTER I placed my order @ Paula Young and was worried I'd have the same experience as previous reviewers. 135 talking about this. I was livid. Thanks to their quick response and solid remedial actions, I'd happily shop with PaulaYoung.com again - and I'd tell anyone else who's thinking about it to go for it, too. The advertisement that says customer satisfaction is there top priority is nothing but BS.
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