This cookie is set by GDPR Cookie Consent plugin. That is why we choose a fulling process that results in the ideal blend of soft and firm. Hello Lisa,Thank you for your kind review!We are happy to read that, on a whole, you are satisfied with your experience.While we are generally able to meet our production timetables, this is an artisanal process which does sometimes take longer than expected. We ordered two pairs of cashmere socks for EUR 67 each. Though they were very quick to take the payment the day I ordered it. Generally considered a moderately challenging route, it takes an average of 8 h 32 . It would be more honest for Maison Cashmere to say that they deliver the items after a much longer period of time than 6-8 days. Please enter your email below and we will send you a link to reset your password. Pilled very badly and lost shape almost immediately. This unfortunately is what occurred in your case, and we do apologize.We see that you have since received your order and that a customer service agent then assisted you with your return.Kind regards,MaisonCashmere. It goes against our guidelines to offer incentives for reviews. It would be more honest for Maison Cashmere to say that they deliver the items after a much longer period of time than 6-8 days. The cookies is used to store the user consent for the cookies in the category "Necessary". charpes. "Duesseldorf has the larg-est conglomeration of in-ternational companies in the heart of Europe," said Gerhard Eschenbaum, dep-uty executive director and director of the Duesseldorf Chamber of Industry and Commerce's International Business Division. 5 stars across the board. !I have paid over $400 aud for two tops and was told they would arrive between the 27th to the 30th December 2022.I received an email on the 31st December saying to be patient as they have some issues and I willBe notified in the next coupleOf days when it has been shipped.9/01/2023 and NOTHING! Please note that it always possible to cancel an order and receive a full refund for it, as long as it has not yet been shipped. PCCFThemes.push('cosmo'); Info. There is no address or proper contact details - except through the non . MaisonCashmere - Home - Facebook Moreover, we remind you that it is always possible to cancel an order before it has been shipped.Upon checking your order history, we see that your order has since been shipped and delivered, and we do hope the recipient was pleased with the item.Our customer service team will remain available should you require any further assistance.Best regards,MaisonCashmere. Each time reached a recording that said they were closed. Hi Maxine,Thank you for your review.We are sorry you are not happy with your experience.As you know, we make all of our items to order in Italy and, as we also state on our website and our confirmation emails, the production time indicated is an estimate. Highly recommend your garments and accessories. This website uses cookies to improve your experience while you navigate through the website. Visit our Help Center . Their Customer Service is non existent. Im usually a small, but sized up. It is now automated, and return labels are sent by our system the moment they are requested. Companies can ask for reviews via automatic invitations. The quality of the cashmere is excellent and the garment is made beautifully. They're website states that items will be ready in 2 business days. MaisonCashmere - Overview, News & Competitors | ZoomInfo.com There is no address or proper contact details - except through the non existent Customer services. Ces articles pourraient vous plaire ! Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Whether I ever manage to extract a refund from them is highly dubious. Anyone can write a Trustpilot review. They cost $227 each. Hello David,Thank you for your review.We are sorry to hear you are not happy with your experience.We have looked into your case to better understand what happened.At the time you placed your order, we were no longer offering holiday delivery.This fact was clearly stated in a large banner present on each and every page of our website. It is really beautiful and the size fits very well. Hello S P Lewis,Thank you for your review.We are sorry you are not happy with your experience and have investigated your case further.Please note that all returns are requested via an automated system.Once a return is requested, our system automatically sends out an email with all details.We have checked your specific case and can confirm the email was sent out correctly.We do see that you also reached out to us via email about your return.Our customer service agents proceeded to forward you the instructions on 3 separate occasions, however we never received a reply back.Unfortunately, sometimes emails go to the spam folder, so we do advise that you check and mark our address as safe to ensure you receive all communications from us.We also see that our customer service agents touched base with you over the phone and provided you with the instructions.As regards our contact details and return address, please note that they are clearly stated both on our website and our help center:https://help.maisoncashmere.com/uk/help-center/our-contact-details/We always process each and every one of our returns, so we can assure you that you will be refunded as soon as your return has been received.We hope this will clear up any misunderstanding there may have been.Kind regards,MaisonCashmere. We are sorry for causing this inconvenience. PCCForms = true; Hello Laurie,Thank you for your review.We are sorry to read you are not pleased with your experience.Please note that we do make all of our items to order and, while we strive to maintain our production estimates, we do sometimes fall behind schedule. The garment was made to a standard better than I expected and supports a way of manufacturing that delivers high quality product in a longer production time but this is offset by the fast global delivery partner. Hello Patricia,Thank you for your review.As you know, we make each of our items to order. I cant believe it was shipped from Italy on Thursday and I received it here in Virginia the following Tuesday!! RECAPTCHA_PUBLIC_KEY = '6Ld79QYTAAAAAKqHvaAxxjJk_FIE70XeFkgAYdep'; I tried immediately to stop the order and notified the bank. Whether I ever manage to extract a refund from them is highly dubious. Hello S P Lewis,Thank you for your review.We are sorry you are not happy with your experience and have investigated your case further.Please note that all returns are requested via an automated system.Once a return is requested, our system automatically sends out an email with all details.We have checked your specific case and can confirm the email was sent out correctly.We do see that you also reached out to us via email about your return.Our customer service agents proceeded to forward you the instructions on 3 separate occasions, however we never received a reply back.Unfortunately, sometimes emails go to the spam folder, so we do advise that you check and mark our address as safe to ensure you receive all communications from us.We also see that our customer service agents touched base with you over the phone and provided you with the instructions.As regards our contact details and return address, please note that they are clearly stated both on our website and our help center:https://help.maisoncashmere.com/uk/help-center/our-contact-details/We always process each and every one of our returns, so we can assure you that you will be refunded as soon as your return has been received.We hope this will clear up any misunderstanding there may have been.Kind regards,MaisonCashmere. Im not going to chase a supplier on how to return a faulty good. NO response to two emails sent and NO products!This site is a SCAM!! This cookie is set by GDPR Cookie Consent plugin. Perfect for travelling. c : c - 26);
The cookie is used to store the user consent for the cookies in the category "Other. This is clearly stated on each and every page of our website. *Update to response below from Maison Cashmere - very professional response guys, pity about the one you responded with on your platform where your customers dont have control on replies. We also ensure all reviews are published without moderation. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. We are sorry to hear you are not happy with the product you received.It is important to keep in mind that cashmeres initial softness depends largely on its fulling process, which can yield results ranging from ultra-soft to firm depending on how it is carried out. 5,550 Followers, 1 Following, 302 Posts - See Instagram photos and videos from MaisonCashmere (@maisoncashmere) We are happy to hear you are pleased with your experience and appreciate your understanding.Kind regards,MaisonCashmere. Ordered on 9th March and expected to wait about 6 weeks for my jumper to arrive (as per reviews) however my order arrived today (17th) which was as per their timeline.The jumper is worth every penny, it's stunningly soft, light and incredibly warm. I will be ordering more, Hello,Thank you for your review.We are pleased to hear you are happy with your jumper!Best regards,MaisonCashmere. Dear Jennie,Thank you for your review.We apologize for the delay you experienced. The agent helping me with my return, (item was too small), went above and beyond to help me with the precess. $200 Off MaisonCashmere Coupon (2 Promo Codes) June 2023 - Dealspotr This cookie is set by GDPR Cookie Consent plugin. Once your order is shipped, we will send you its tracking number via email, along with a link you can use to monitor its progress. The garment ordered was crazy small (I am size 10-12 ordered medium, it was more like extra small). The selection of raw material is without a doubt one of the most important stages in the creation of an exclusive item. And while we know it may seem easy to win you over with words, we prefer to let our actions speak for us. !Please read reviews and dont give them anymore money!!! These cookies track visitors across websites and collect information to provide customized ads. My experience was amazing, so I felt compelled to write a review. By clicking Accept All, you consent to the use of ALL the cookies. They do say on the website that dates cannot be guaranteed . The cookies is used to store the user consent for the cookies in the category "Necessary". Our customer service is available: Monday to Friday 9.30 am / 6.00 pm (GMT+1). Date of experience: 31 January 2023 Useful AN Ann-Marie 7 reviews IE 7 Apr 2023 These cookies track visitors across websites and collect information to provide customized ads. I have emailed the company and heard nothing back three days later.I received a generic email on 14th Dec stating that the order may not arrive by Christmas!! Thanks MaisonCashmere. PCCBaseJSURL = "https://au.maisoncashmere.com/js/plugincompany/"; The cookie is used to store the user consent for the cookies in the category "Analytics". The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. As easy as it may seem to win you over with words, we prefer to let our actions speak for us. Companies can ask for reviews via automatic invitations. Buy easily online directly from the producer. Good value for money, but I had to cancel my order as it was unlikely to arrive in time. I ordered a V-neck jumper on 8 January and received an automated notification that my order would be shipped within 6-7 days. A good place for short & longer stays. Quality knitwear made in Italy. Cancelled my order. We'd be happy to provide a full reply, to better explain what happened.At the time you placed your order, our return procedure was not yet automated, meaning that an agent would personally reach out to assist with each one.While do always try our best to reply to all of our customers in a timely manner, due to both the holidays and COVID-19, we had received an unprecedented volume of support of requests. MaisonCashmere | The Pure Cashmere Destination The cashmere is soft, but has enough weight to give the poncho an elegant drape. Hilden zur Korkenzieher-Trasse. Your order will be delivered by the only best logistics partners worldwide, and all of our shipments will be trackable from start to finish. Stylish, comfortable and beautiful colour and high quality cashmere. I will never buy from them again. Colors are gorgeous, quality and fit outstanding. Phone +61 2 8416 8097. I ordered a cashmere sweater for my husband for Christmas . We do apologize for the delay incurred on your order.We see that the issue was ultimately resolved via the cancellation and full refund of your order, which is always an option.Best regards,MaisonCashmere. At that point, it was no longer possible to cancel your order. While we are usually able to fulfill each order according to our standard production timetables, as you yourself have seen from your first order, during the holiday season we unfortunately did have delays.We truly apologize for this.However, we did indeed communicate with the clients affected.In fact, as soon as we realized that it was possible your order would not be ready in time for Christmas, we reached out.We took full responsibility for our delay and offered several options to make up for it, one of which was the cancellation and full refund for your order.And we did this almost two weeks in advance, to allow you plenty of time to plan for alternatives.Once you let us know that you ultimately preferred to cancel your order, we took care of it immediately.We are sorry if you feel this is not good customer service, but we are confident we did our best to deal with the situation at hand.We hope this clears up any misunderstanding there may have been.Kind regards,MaisonCashmere, I ordered my sweater on November 8th. We use dedicated people and clever technology to safeguard our platform. Best regards,MaisonCashmere. I placed an order on 30 November. I wish I had reqd the reviews first. I ordered a jumper two weeks ago (107) and have heard nothing since. I would use them again, but leave a much bigger time margin. It arrived via Fedex November 21st. We care about getting your purchase to you quickly and securely. In our women's knitwear and men's knitwear sections you will find our top selection of sweaters, cardigans and turtlenecks, warm and light for total comfort. We do make each and every item to order, and while we are usually able to meet our estimated delivery date, we have recently seen delays due to a substantial uptick in orders.As regards our customer service, we truly appreciate your kind words. Anyway delays apart, the product is wow! All rights reserved. Hello Wendy,Thank you for your review.We are sorry you are not pleased with your experience.From your order history, we see that you placed your order on Dec. 14th and that you reached out to our customer service team to inform us that the order was incorrect on that same day. This cookie is set by GDPR Cookie Consent plugin. Analytical cookies are used to understand how visitors interact with the website. I am a European size XL and this sweater in 2XL was much too small for me. I bought a long poncho from Maison Cashmere and it arrived faulty (tears on the seams) and just generally felt thin and rough.The return process seems purposefully vague to deter returns. Customer Service advised me of the tracking all the way, Hi Bethan!Thank you for your review. 2. As regards the neck, many of our polo and funnel necks can be worn either standing up or rolled down, depending on personal preferences. While we are usually able to meet our estimated ship dates, occasionally there are delays which are beyond our control. The socks were never once worn in shoes or outside of the house - at most I walked from the sofa to the kitchen, or bedroom and back again. We use dedicated people and clever technology to safeguard our platform. The cookie is used to store the user consent for the cookies in the category "Analytics". On the other hand, I was a little disappointed that the sweaters were packed in the same gift box. I placed an order over two weeks ago and it hasn't been shipped yet. Click here to learn more. Hello Juliet,Thank you for your review.We are sorry you are not happy with your experience.We have further investigated your case and would like to provide you with a full reply.At the time you made your purchase, we had received an unprecedented volume of support requests, due to both the holidays and COVID-19. We aim to offer only the best quality; that is why each order will be followed someone who has been creating fine knitwear for years. Compte Client. The actual garment measurements are listed in the product area, and I measured in inches, the size of my favorite sweater to ensure the size medium I ordered would be comparable. Find out how we combat fake reviews. The only thing that could be improved is giving a clearer plan. It is very versatile for elegant casual wear, and also looks smashing as a wrap over an evening dress. I wish I had checked the reviews before buying. Dear Sarah,Thank you for your review. Once your order is shipped, Hello Sheena,Thank you for your review. I have asked for a refund and stated that if items are not available then they should be labelled as such.This is why their customer rating is so poor.I will not be buying from them again.Avoid. it has become my sisters favorite article of clothing - always elegant, always makes any outfit feel elevated. Im a Happy client since couple years. It is really beautiful and the size fits very well. 3. Hello Sadie,Thank you for your review.We are happy to hear you are pleased with your experience!Best regards,MaisonCashmere. Hello Donna,Thank you for your review.We are sorry you are not pleased with your experience.We completely agree: customer service is important. They claimed that it's clear on the site that the item is made from scratch from the time that you order it. Each of your requests will be followed by someone who has been creating quality knitwear for years, and in this case is able to do so at unparalleled prices. Unfortunately, over December, our production did see delays. Here are 8 tips for writing great reviews. I left a message with phone number. One month later I still have not received anything and had to reach out to the customer service multiple times to have a follow up.The online store is misleading as nowhere indicated that items are made to order and very poor customer service.I would not recommend ordering from them. Excellent consumer service. It such a shame, they have great looking clothes and say the right things, but clearly can't make it work for actually delivering. DO NOT USE THIS COMPANYNBIN RESPONSE TO COMPANY RESPONSE - NO PHONE CALLS WERE RECEIVED, EMAIL RETURNED AFTER I LEFT THIS FEEDBACK!!! By changing country, all items will be removed from your Shopping Bag. Its taking so long to arrive! Ordered a gift for the holidays. document.write("" + "Write Us"+ "" + "
"); Monday to Friday9am/1pm & 2pm/6pm(Italy time zone). On the other hand, I was a little disappointed that the sweaters were packed in the same gift box. I ordered my sweater two days ago and gave my color and size. Stunning. Excellent consumer service. When I emailed yesterday to say it had been 10 days, and requesting an update on my order, I received no reply. Monday to Friday9am/1pm & 2pm/6pm(Italy time zone). The reply was that the socks are meant only for "lounging" and not for walking! Ive added another Star, will update when I receive my order!Received my order , beautiful items as were other items I have had previously. They never responded. There is no address or proper contact details - except through the non existent Customer services. Contact us for any information you may need, we will reply as soon as possible. Browse our collection of women's cashmere sweaters, available in various styles and colors. 16/2/23 I finally received my two garments I ordered. Please disable your software and try accessing again. I only used email to communicate with them. My garment was made within the 6-8 day timeframe (even though this is the holiday season) and it was shipped FedEx priority. Femme. We are at your complete disposal to assist.Best regards,MaisonCashmere. Ian able to wear it with your V neck sweaters as well as several of my other sweaters and jackets. Called customer service 4 times. i really don't think this company is legit. As such, we do not modify orders without prior consent.We do hope this will help clear up any misunderstanding there may have been.Best regards,MaisonCashmere. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I would avoid also - I bought two sweaters from there last year and the quality was terrible. MaisonCashmere - The Pure Cashmere Destination. But opting out of some of these cookies may affect your browsing experience. I have purchased many wraps in the past; however, this is by far the most beautiful one I own. Photos (19) Directions. I want to warn any would be purchaser to hold fire as there are many other trusted and far superior cashmere companies available on line. Our customer service team will remain available should you require any further assistance.Best regards,MaisonCashmere. [] Necessary cookies are absolutely essential for the website to function properly. I think they are an honest company, with a very small output capability . The quality of the products (two scarves and a hat) is good, though these products don't get stressed like a sweater. return String.fromCharCode((c <= "Z" ? I will buy again. Washed my Maison Cashmere jumper in the same way for 1st wash and it is no longer wearable. One month later I still have not received anything and had to reach out to the customer service multiple times to have a follow up.The online store is misleading as nowhere indicated that items are made to order and very poor customer service.I would not recommend ordering from them. No warehouses, no stores and no middle man. NOT RECEIVED Initially I had immediate response from customer service, as time has passed i continually have to ask WHERE IS MY ORDER? Hello Laurie,Thank you for your review.We are sorry to read you are not pleased with your experience.Please note that we do make all of our items to order and, while we strive to maintain our production estimates, we do sometimes fall behind schedule. I ordered a men's cashmere sweater on 12/25 with a promise of arrival by 1/6/23 - NO sweater, NO response - only a charge to my credit card and a "auto generated" email saying there are "delays". SCAM website! The agent helping me with my return, (item was too small), went above and beyond to help me with the precess. The cookie is used to store the user consent for the cookies in the category "Performance". Verification can help ensure real people write reviews about real companies. I requested you return my money if you cannot complete my order, no response ! Buy easily online directly from the producer! The most classic and versatile of all sweaters: the women's cashmere crew neck. The quality of our service is just as important to us as the quality of our products, so it is a great pleasure to receive such a positive review.Thank you again!Best regards,MaisonCashmere. Track & Trace Each parcel is associated with a tracking number. I discovered this site after placing my order and I was very hot thinking that I made a mistake, so many negative opinions.But I had a nice surprise, my sweaters arrived today, the order was made on April 6, so it took 2 weeks to get them. This is what we have done, because it is clear that in the presence of importers, agents and retailers, it is the end client who pays for them all. MaisonCashmere | The Pure Cashmere Destination Women's Cashmere Scarves - Our collection | MaisonCashmere It seems now that your standards have slipped. The cashmere is soft, but has enough weight to give the poncho an elegant drape. Se connecter S'enregistrer. My garment was made within the 6-8 day timeframe (even though this is the holiday season) and it was shipped FedEx priority. I want to warn any would be purchaser to hold fire as there are many other trusted and far superior cashmere companies available on line. Check out our Women's and Men's knitwear collections: fine and elegant pure cashmere sweaters. Votre panier est vide. Multiple inquiries by email and phone were not returned. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Maison Margiela Green Cashmere, Wool, Cotton And Silk Round Neck Knit Sweater - Green. It is very versatile for elegant casual wear, and also looks smashing as a wrap over an evening dress. Great product. Moderate 3.5 (3) Hilden, North Rhine-Westphalia, Germany. I don't think these products are 100% cashmere. First off the European sizing is more accurate, but smaller than the vanity sizing we see in the USA. It may seem like a long waitbut for the money youll save, youll realize that it was worth it. Since then, cashmere has become more and more an object of desire; demand has increased, as has competition, spaces have narrowed and negotiations have become more complex. I have been endlessly trying to get a returns label for an approved return, but quite clearly the company is doing all that it can to block any return and therefore refund. I will never buy from this company again. I will be purchasing these as gifts. Wanted to exchange for different size. You were however informed of this by our systems, as well as by our customer service team. Completely altered the structure of sweater. It's a loose weave like the stole and perhaps not quite what I had though twas meant by light-weight but the stole has been holding up nicely and this probably would have too. The sweaters are beautiful, and will be gifts. Fine cashmere knitwear, made to order in Italy. NOT RECEIVED Initially I had immediate response from customer service, as time has passed i continually have to ask WHERE IS MY ORDER? return a.replace(/[a-zA-Z]/g, function(c){
We also were not able to find any emails from you.We are happy to see that you have since received your order and hope you are pleased with the item.Best regards,MaisonCashmere. But they had already taken the money. We also were not able to find any emails from you.We are happy to see that you have since received your order and hope you are pleased with the item.Best regards,MaisonCashmere. You also have the option to opt-out of these cookies. Moreover, our customer care is at your service, to help you find something you will love.However, we cannot accept returns for items that have been used. We are happy to hear you are delighted with your purchase!Best regards,MaisonCashmere. However, cashmere is not a stiff material, thus any garment will tend to adapt to the build of the person wearing it.In case an item is not what you expected, it is always possible to return or exchange it. These cookies will be stored in your browser only with your consent. Can't find your country. Monday to Friday 9am/1pm & 2pm/6pm (Italy time zone) +1 646-968-0630. Return Policy How to Request a Return Inspection & Refund Process FAQs Return Costs Return Period Gift Returns Incorrect Refund Incorrect Product If you have received your purchase and would like to share your experience, click here to sign in and leave a review. The cookie is used to store the user consent for the cookies in the category "Other. I was also highly impressed by the packaging it arrived in. I wash all my cashmere in a very cool, very low spin wash using a gentle washing product and dry outdoors. It's as easy as that! Visit our Help Center . I ordered on Dec 5th and whilst I received a generic email saying there may be delays it arrived today, beautifully package and I'm am absolutely thrilled with my purchase! We are delighted to hear that you are happy with your purchase!Best regards,MaisonCashmere, Absolutely terrible. We also use third-party cookies that help us analyze and understand how you use this website. I bought a jumper online expecting it to be shipped within 7 days as per the shops instructions. But opting out of some of these cookies may affect your browsing experience. Hello Marina,Thank you for your review.We are sorry to hear you are not pleased with our customer service.As you may know, we make each of our items to order. it has become my sisters favorite article of clothing - always elegant, always makes any outfit feel elevated. It does not store any personal data.
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