Remote support software. Want to deliver flexible, reliable remote support for your business? #workfromhere Print documentsfrom a remote computer to the nearest local printer. . LogMeIn has long created innovative products that power remote work for people all around the globe. Cross-Platform Remote IT Support Software | LogMeIn Rescue Support organizations can manage in detail the remote desktop support responsibilities of each technician in the organization. The ability to provide superior customer services allows Victoria's business to maximize growth. Remote support tools are widely used across IT Help Desks and customer support teams to provide access to an end-users machine or mobile device. GoTo support is here to help! Take over your end user's device to perform tasks as if you were there in-person, or view their device to see what they see. Free 14-Day Trial, Copyright 2003-2023 LogMeIn, Inc. All rights reserved. The benefits of help desk software with remote computer accessare remarkable. From on-demand remote support to easy, secure access to work files, we have the solutions to make anywhere work for you. Remember, only accept support from individuals and organizations you trust. Empower your enterprise with everything it needs for secure access and file sharing - from anywhere. Start a free 14 day trial of LogMeIn Rescue today. Its innovative LogMeIn Rescue remote support solution is a cloud-based remote desktop service that is geared towards providing comprehensive remote support functionality for IT support technicians. Remote Printing. Improving Customer Support for Exceptional Customer Experience. What is IT & Remote Help Desk Support? - Rescue Multi-Monitor Display. And even browse side-by-side in the same window. Enter your remote support code provided by your Sage technician in the text box and click the 'Connect to technician' button. Internet Explorer v9 or later. Technicians employ tools to support PCs that are in branch offices or other remote locations. Wait less. Advanced security. Ready to Purchase? Broadband connectivity to the Internet (i.e T1, Cable modem, ISDN, or DSL). Connect in seconds to anymobile device or computer. Call handle times decrease because agents can find and fix issues much faster. LogMeIn Remote Access | Secure Remote Software Get more done with anytime, anywhere remote access See why Pro was ranked the #1 Most Reliable remote access tool for SMBs. Support Connection. GoTo support is here to help! Discover LogMeIn Pro. Rescue remote support for iOS gives you two options for connecting: chat and broadcast. The fundamental difference between remote access and remote support is the former enables users to remotely access files or any other data securely from their personal devices without the need of a virtual private network (VPN). Protect your computers from cyber-threats, including malware, viruses, and sophisticated online threats. Start Download. Customer satisfaction shoots way up as more issues are resolved on the first call, and because users can hand control over to a technician who can provide remote computer supportwithout needing to involve the user. To reach the right support queue, first search for your question (either using the search bar or by browsing our FAQs) and then use the Contact Support option at the relevant help article to reach out to us. LogMeIn Rescue - Login No credit card required Multi-platform support doesn't have to be complicated. We are here to help you. A Shift to Remote IT Services Alleviates Support and Help Desk Headaches. *Based on a survey of over 500 panelists, conducted by SSI. Apple Safari (current version) Internet Connection: Broadband internet connection with 1+ Mbps. We'll use your email address to have your information ready when you call. Remote Support Software for Mobile Devices | LogMeIn Rescue Get step-by-step instructions on getting started with LogMeIn. Tremendous Maids, a residential and commercial cleaning company uses Pro to increase employee flexibility to schedule appointments from anywhere. Find LogMeIn product guides, downloads, FAQs, release notes, and other supporting documentation. Small application downloads to your computer to start the support session. ", I would highly recommend it to anyone who needs to access their computers remotely. When choosing help desk software that can establish a remote connectionto user devices, more companies today are turning to LogMeIn Rescue. iOS 7.0 and above. Use the options below to find the right resource for your needs. Privacy Policy | Terms and Conditions | Security & Privacy, Copyright 2003-2023 GoTo | All Rights Reserved. He can get connected in an instant to deal with any issues so his staff can focus on helping build the physical abilities and self-confidence for kids four months through 12 years. Implementing remote IT support services can bring relief while also improving end user satisfaction and helping lower costs. With a customizable interface for enterprises, you can personalize every inch of customer support from your calling card and chat tool, to the SDK and mobile support app experience. 147. topics. Try free. Access a device in 20 seconds or less. Download, install, test, read popular topics, user guides, and find resources that will help you use your product. Security, compliance, and system performance. With Rescues rich feature set and banking-grade security, companies can safely deliver best-in-class customer support. Remember, only accept support from individuals and organizations you trust. Our Customer Care team is here to help! LogMeIn Rescue is optimized for customer care and large teams with complex workflows requiring advanced features to centrally manage remote support. LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Be where your customers are. Enter your six-digit code, then click the Start Download button below. 1TB File Storage. As a cloud service, Rescue allows for quick technician on-boarding and remote PC support service delivery while requiring no capital investments in on-premise hardware or software. Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. Drive Customer Experience & Boost Revenues with Next-Gen Customer Support. Popular topics: Browse help articles, video tutorials, user guides, and other resources to learn more about using GoTo Resolve. Linux | vPro (coming soon), Android OS 2.3 and above | Seamless resolutions. Help desk software that allows remote access to a users computer or mobile device can dramatically improve customer support while also significantly reducing costs. Kudo ideas you support and post new ideas of your own. How to set up a service desk IT Support vs. Help Desk IT Service Desk Software IT Help Desk & Remote Support for Enterprises In today's work-from-anywhere world, the help desk must keep employees up and running with the devices and systems they need to stay productive and be there whenever they run into any hiccups. www.123Rescue.com - Start Support Connection Complimentary access to LastPass to store all accounts in a secure password vault. LogMeIn is the industry leader in secure remote access technologies. Fast, easy remote access to your PC or Mac from your browser, desktop, or iOS and Android. Security is strong customers must get permission for technicians to access any function, and remote sessions employ TLS 1.1 transport security with AES-256-bit encryption. Installation instructions. Welcome to GoToAssist Remote Support v4 Help Type your question here, or browse topics below to view answers or reach a support agent. You can collaborate in the moment to solve problems with whiteboarding and Laser Pointer. Depending on your country or region, we offer different phone support numbers. We've designed our contact experience to ensure you are routed to the most knowledgeable agent for your specific question. You can count on reliable access, productivity, support and communication, even when working conditions are unpredictable or unexpected. To reach the right support queue, first search for your question (either using the search bar or by browsing our FAQs) and then use the Contact Support option at the relevant help article to reach out to us. Experience remote IT support software built with simple administration in mind. Without pre-installed software. With 240,000 users (and counting) to support, SNHU gets in and resolves issues fast. Client desktop app for Windows (MSI) - Pro Support - LogMeIn Support Sage Remote Support - Safe and Secure Technical Support Meet best-in-class, enterprise-grade remote IT support - now part of the GoTo family. Powered by Bitdefender, stay safe from cyber-threats. No credit card required Administration Center Manage everything in one place. Your remote access software should never compromise your safety. LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Microsoft IE 7 and above | Microsoft Edge | Anytime, anywhere remote access to your work. With Rescue, technicians can subscribe to the service and chat with users, remote control user desktops to perform diagnostic and recovery tasks either with user attendance or without, collaborate with other technicians in the same remote PC support session, and integrate Rescue with enterprise apps like ticketing and CRM systems. Popular topics: Reset your account password How It Works Downloads Why does my computer show as offline? Buy LogMeIn Rescue Remote Support Software. Start Download. Start your free 14-day trial. Easy integrations. As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of IT devices and applications. Menu 800-724-7100 sales@fastmetrics.com Business Internet Fiber Internet Dedicated Ethernet Business WiFi Business Bundles VOICE Managed Voice Free Calls Polycom Phones Login Managed Networks About LogMeIn Rescue A remote support tool built for one man helpdesks to the world's largest support organizations and everyone in between. Hardware: Intel Processor (2GB of RAM or better) Software: GoToAssist Customer desktop application - Downloads automatically when you join a support session. Granular permissions can be assigned to each group as well as to individual technicians and other administrators. After each remote desktop onlinesession, administrators can use the Administration Center to view reports of technician performance and user satisfaction levels to gauge the effectiveness of each technician. Implementing remote IT support services can bring relief while also improving end user satisfaction and helping lower costs. We take the security and protection of your important files, data, and personal information very seriously. LogMeIn is the industry leader in secure remote access technologies. If you would like to be placed in our general support queue, select Contact Support in this article. RemotelyAnywhere Remote PC Support Software | LogMeIn Rescue We are here to help you. gokhan1 New Contributor GotoAssist V4 unattended installer removes itself Hello, I'm currently experiencing major issues while trying to add V4 GotoAssist unattended client to our machines. Secure Remote Support Features | LogMeIn Rescue Solve more remote support issues. Some tools allow technicians to connect remote desktopmachines to their support consoles and remotely control them. We are currently experiencing an unplanned outage for this product. Easy access to your most commonly visited websites, cloud and desktop applications. Explore the blog for useful tips and tricks, innovative customer stories, new research, and more. iOS Remote Support: Remotely Access iPhone & iPad - Rescue Help desk software from LogMeIn is ideal for help desk organizations of any size from one-person IT shops to corporate call centers with thousands of employees. Seamless resolutions. LogMeIn Rescue - Login LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. A remote support session will be initiated from this page with the assistance of your Sage technician. Technicians can use whiteboard tools to draw and annotate on the screen, helping to make instructions and information clearer and more helpful. Start your free trial of help desk software from LogMeIn. One of the most powerful features of LogMeIns help desk software is Rescue Lens. LogMeIn provides the most-comprehensive, secure, and flexible suite of products to help businesses embrace remote work, learning and customer engagement. Review existing ideas and add your thoughts. IDC Report: Support Services as a Competitive Differentiator. Manage hundreds of computers from one location yours. Legal Remote Access for Individuals, Pros & SMBs | LogMeIn Pro Welcome to the Sage remote support page. Help agents and employees get more done. To reach the right support queue, first search for your question (either using the search bar or by browsing our FAQs) and then use the Contact Support option at the relevant help article to reach out to us. LogMeIn Remote Access | Secure Remote Software I give it 5 stars., "It's pretty simple: when a caf's point-of-sales system isn't up, the caf's down. Connect using the Client Desktop App Or explore one of these areas to get started! Remote Support Emergency Remote Work Kits Empower your employees to work remotely. Key mobile device diagnostics help you pinpoint the problem so you can guide the user through solutions. Helping you provide technical support to your employees, your customers, or both, with a solution which is fast, reliable, flexible, and easy to use. Is your organization ready for the remote work revolution? The better remote PC support tools offer more comprehensive features such as encrypted secure remote access and integration with enterprise applications. GoTo Support is here for all your GoTo products. If you would like to be placed in our general support queue, select Contact Support in this article. These support channels allow a user to expeditiously connect, with just one click, to technicians with expertise in the users problem area thereby quickening problem resolution and enhancing customer satisfaction. Such tools increase the productivity of technicians substantially. *Amount shown is price per month, billed on an annual basis. Continue Back Log in with SAML (SSO) Region: Global | Europe Remote Access Enables Working from Home | LogMeIn We'll use your email address to have your information ready when you call. You can also join the Community to post your own questions and reply to others. When you get in touch with us from a specific support page, our customer support agents will get a better idea about your issue before you actually contact us. LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Heres how Rescue is helping customers increase efficiency and save time and money beyond the help desk: With a complex global operation, Lenovo is able to simplify and centralize team management with Rescue. The Importance of Remote Support in a Shift-Left World. Copyright 2022 GoTo Group, Inc. All rights reserved. Innovate. Simplify your life with the #1 password manager. With remote desktop software, help desk employees can take control of a users desktop, laptop, mobile device or tablet to see and diagnose problems for themselves. Chat sessions allow you to launch Remote Control from Click2Fix, or co-browse pages using the browser built into the Rescue+Mobile app. Learn how strong customer support can help enhance customer experience and drive customer engagement. Multi-platform support enables connection to PC . LastPass remembers all your passwords, so you don't have to. You can even save time with predefined replies, or push URLs directly from your own device. Chat live with users to pinpoint problems. Quickly pullsysteminformation, remote control, pushdevice configurations even integrate with apps on any device, in or outside the network. Rescues core functionality of online remote desktop access saves support teams time and money by reducing or eliminating technician travel requirements increasing first call resolution rates. Multi-platform support enables connection to PC and Mac devices, while LogMeIns mobile device supportsimplifies support for iOS, Android, Blackberry and other devices. This innovative tool combines interactive video and whiteboard technology, using the camera on a users mobile device to send real-time video to a service technician so they can see exactly what the customer sees. Official GoTo Resolve Help - GoTo Resolve Support Copyright 2022 GoTo Group, Inc. All rights reserved, How to Connect using the Client Desktop App, How to Wake a Computer in Sleep Mode or Powered Off Using Wake On LAN, Ten Things to Try (Getting Started with ), How to modify or cancel your subscription, How can I remote control a customer's mac running macOS Catalina or later, https://support.goto.com/meeting?labelid=4f885795, https://support.logmeininc.com/gotoassist-remote-support, https://support.logmeininc.com/gotoassist-service-desk, https://support.logmeininc.com/gotoassist-corporate, https://support.logmeininc.com/gotoassist-remote-support?labelid=4f28ed7d. Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. Remote Control Available for Android. Maintain your IT infrastructure with powerful RMM software. LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. This SaaS-based remote desktop solution is easy to use for both technicians and users, with an intuitive interface and fast speeds that allow a connection to be established in as little as 20 seconds. GotoAssist V4 unattended installer removes itself Get a live view of your end user's iPhone or Android mobile screen from anywhere, to see exactly what they're seeing. With Rescue, technicians can subscribe to the service and chat with users . Print documents from a remote computer to the nearest local printer. www.123Rescue.com - Start Support Connection . GoTo Support Type your question here, or browse topics below to view answers or reach a support agent. Type your question here, or browse topics below to view answers or reach a support agent. Official Rescue Help - Rescue Support Check out our Central CommunityRescue Community to crowdsource your question and read relevant posts from our knowledgeable experts and other Central users like you. most recent update. We believe that powering a work-from-anywhere world is more than amazing products. Support team managers using Rescues Administration Center can provision technician groups based on technical expertise and knowledge. With Rescue Lens, LogMeIns help desk software can be used to provide support for virtually any product, anywhere. Use the search bar above to enter your question or explore the categories on our Support Center homepage. With everything your technicians need to diagnose and resolve issues quickly, Rescue makes help desk support faster, easier and more intuitive than ever before. Popular features: Remote Support, Mobile Support, Remote Desktop, Remote Access, Copyright 2003-2023 GoTo | All Rights Reserved, Analyst Reports | Customer Service, Remote Support, Datasheets | Remote Support, Customer Service. Remote support tools provide increased efficiency and improved customer satisfaction by allowing agents to quickly, easily, and securely solve end-users technical support problems. Browse Products Contact Support; No credit card required Learn how strong customer support can help enhance customer experience and drive customer engagement. Discover what our all-in-one IT solution can do for your business. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge). Start your free trial of Rescue Remote Support: No credit card required 1:15 Multi-Platform Support Remotely support any device. Enter your six-digit code, then click the Start Download button below. This ultimately saves time for both you and us to find a resolution for your problem. IDC Report: Support Services as a Competitive Differentiator. Get GoTo Resolve free. That is why we work closely with our customers to ensure their success from day one. GoToAssist Community Ideas. Take control of how your customers experience remote desktop support. Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. As an administrator, you're faced with increasing both efficiency and end user satisfaction. Gain access to end-user app issues and enable quicker diagnosis and problem resolution without your end user ever leaving the app. With features like centralized permissioning for administrators and technicians, Active Directory Sync to prevent task duplication, session recording for audits and compliance, live reporting and more, you can get and keep everyone up and running the easy way. Further, Rescue enables administrators to create support channels which are manifested as web-based links that automatically connect users to appropriate technician groups for remote PC support.
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