Both were supposed to be 16 and they were not they were supposed to be human one human one blend they were not the wig you can see through the hair and see the wefts on the wick everything was sold as final sale so I was told too bad too sad suck it up. or is it just an online ordering company? #filterdiv{ color: #fff; I am a hairstylist in Las Vegas, and I love this site!! Glamourtress has great service in terms of shipping. if (phase=="move" && direction =="left") { I would NEVER RECOMMEND THIS WEBSITE OR COMPANY. And when you order they send you whatever they have and won't answer your mails when you complain and never pick up the phone. } I never received my goods, no one ever got back to me after they couldn't locate my order. The lace is protruding in the front. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. .filterDivClass{ Luxury Tape In extensions and I Tip extensions. sometimes I only need 3 thing so I look at other companies to buy from because of the shipping. .mobilefilter-menu input.btn.btn-primary { background-position: right -1.23077rem center; Whether you need a great place to stock up on hair products or you need something special for an upcoming event, youll find exactly what you need at Glamourtress.com. // // console.log("right"); Thank you. EBONYline.com - Lace Front Wigs | Wigs | Full Cap Wigs | Half Wigs I love the shopping experience, I bought 3 wigs already, also telling my family and friends, and I myself will be back again! The Next day was told someone in the office will send me a return label at the end of the day. I made a purchase in January, they took my money, but I never got the product, still have not received my refund. } $("#nav-toggle").click(function(){ Ladies beware They will delete your reviews. I consider SCAM.and, Tip for consumers:They should never order from GLAMORTRESS. This company is stealing from their customers, I order three items two weeks ago. margin-top: 13px; ), they told me to call myself. The items I bought to are for the wigs were actually reasonably priced, and I needed the wigs right away, so I paid an extra $15 for shipping, and it got here in 3 days. window.dataLayer = window.dataLayer || []; I filed a complaint with the BBB and repeated my dissatisfaction with the products I received. We carry an impressive inventory of hair, skin and nail products at great prices to help you look beautiful without breaking your budget. This is their response: I ordered 3 items from them. We make it easy to find all of your beauty needs in one convenient location! // console.log($('.menu-mask')); // if (phase=="move" && direction =="left") { Great products and same day delivery always attracted me to this site. Very impressive with Glamourtress! I will b a customer for. // if (phase=="move" && direction =="right") { Many of these wig companies will still charge you a restocking fee even it THEY screw up the color or the wig! margin: 0 0 1.23077rem; It's all true! (Optional) Include a photo to illustrate your review of Glamourtress' contact information. .custom span{ Verification can help ensure real people write reviews about real companies. I had to call over 47 times for someone to answer the phone. They are very happy to refund your money if you aren't satisfied. A drcrd color. I even paid for faster shipping which was $30. background-size: 9px 6px; background-color: #000; I never received my package, but they took my money and sent me two emails about my order. You could see from the time it arrived and the time I emailed them (immediately), the wig arrived that way. Nice quality hair, bery light weight even with the curls. I am completely dissatisfied and urge y'all not to even waste your time on shopping on this site. I contacted the BBB and after four months, they ultimately refused to correct their error. The ponytail I received did not match the picture on the site. } Gain trust and grow your business with customer reviews. I received my wig today and I absolutely love it can't wait to order more now my friends are going to order also yeah we will save on shipping next month we are going to order 3 wigs, This was my first time ordering wigs online. color: #000; display: inline-block; I sent a picture of what was posted on their website and what ponytail I received. Lets find your texture and length. $(function () { } -webkit-appearance: none; I was very pleased and plan on using this company more frequently. And then they stopped responding to my emails so I called. (Optional) Attach a photo with your reply. Glamourtress Customer Support Rated Extremely Low 0 Resolved 1 Unresolved 0% of 1 complaints were resolved File a complaint Table of contents Verified Follow Share Complaints Contacts Glamourtress complaints 1 Filter by Sort by: Newest Most helpful D Debbie Ann Oct 19, 2017 3:39 am EDT stay away from this website This company is a mess. I recommend it to anyone. Customer Complaints 24 complaints closed in last 3 years 4 complaints closed in last 12 months Read Complaints File a Complaint BBB Rating & Accreditation This business is not BBB Accredited. . console.log($('.page-wrap')); function gtag() { dataLayer.push(arguments); } Dont worry - our friendly sales staff will be happy to help you. } Knoji is a social discussion platform that's 100% free to use. .custom input{ height: 2.76923rem; Never again. NOTE: I NEVER ASKED HOW THE WIGS WERE STYLED! position: relative; display: none; font-size: 12px; cursor: pointer; We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Glamourtress, Connect with Glamourtress via Facebook at, Like, share & subscribe to Glamourtress on YouTube at, 1 2 were fine. position: relative; window.dataLayer = window.dataLayer || []; 1 review US Sep 17, 2018 The worest online shopping experience The worest online shopping experience in my life. text-decoration: none; Become a verified brand rep for Glamourtress and amplify your brand's voice on Knoji. { I was trying not to have high expectations being that I ordered a synthetic wig, but boy was I wrong! Unacceptable. I did not return but I won't wear it. Customer satisfaction is our utmost priority! I am very pleased with this purchase. $('.menu-mask').remove(); Contact Information 1829 Stanley St Northbrook, IL 60062-5322 Visit Website (877) 777-2420 Customer Complaints 91 complaints closed in last 3 years 39 complaints closed in last 12 months Read. They don't accept returns, offer exchanges or refunds. I love my wig it is amazing this website is really everything I want to review another wig. Why half look at things and why even send me a tracking email to turn around to send me a hold email. Glamourtress | Complaints | Better Business Bureau Profile I am definitely buying from them again. // } They are thieves! It only takes me three days at most to receive my goods.This company always running a sale and what you see on the picture is actually what you get. Unbelievable. #filter-container{ }); On top of that my bank card or account got hacked after ordering from that site. Excellent prices! Emailed them several times, made calls no response. // { HERE IS THE REPLY I GOT FROM GLAMOUR TRESS "Sorry for any delay, you can do what you please; unfortunately, as we looked at your tracking, it says it was delivered. How tf do you mess that up!? Did not get any packages. I would recommend this website to everyone I loved my wig it was just the wrong color they sent me I give them 5 starsI would love to sample a few for my shop, the reason is you provide a number to call but no one never answer your you have to think about some that does nt even use the computer that why a phone number is so important and sometime is good to speak with someone better understanding thanks mc. margin-bottom: 10px; I already through the box and packaging away, so I'm gonna keep it. Once again, we do apologize about the inconvenience." .custom { // } t.src=v;s=b.getElementsByTagName(e)[0]; Join the 372 people who've already contributed. Very fast shipping and I absolutely love this unit. We cater to all those seekin | Read 41-60 Reviews out of 372 The store will not work correctly in the case when cookies are disabled. YOU ARE BETTER OFF BUYING WIGS OFF OF WISH.COM ! padding-right: 1.84615rem; I will not be ordering any more wigs from this company! float: left; And that lace makes it look super natural. padding: 0 18px; People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. // console.log($('.page-wrap:after')); When I went to return,their return policy not only puts the shipping entirely on the customer, there's also a minimum 20% restocking fee which could go up to 50% for arbitrary reasons, AND you have to notify them you're returning the item by a certain amount of days through email so if they don't see your email you're out of luck. I was asking for a refund and they act like they could not help . I ordered from glamourtress three or four times I was happy and so on my last order I received June 15th 2019. Very happy I bought them. It goes against our guidelines to offer incentives for reviews. background-origin: content-box; Glamourtress Promo Code 85% OFF 29 Coupon Code ACTIVE|May 2023 // $("body").swipe({ 2023 Trustpilot, Inc. All rights reserved. font-weight: 700; How many stars would you give Glamourtress? More than a week after the deadline, they sent my order to a central and advised me to withdraw. How fast is shipping & how can I track my order. Not up for debate .My first time ordering from this company was back in 2016 and i been order ever since.I love my 40 + wigs and i got them all from here. Glamourtress Reviews | Read Customer Service Reviews of www -moz-appearance: none; You've taken over one hundred dollars from me, and I have not received my product, this is theft. They created my shipping label same day I made my purchase (they offer same day shipping) but did not take my items to the post office until 4 FOUR days later? Anyone can write a Trustpilot review. $('.mobilefilter-menu').hide(); // return false; Glamourtress is my first stop for online hair shopping. font-size: 1.07692rem; Reviewers complaining about GlamourTress most frequently mention customer service problems. Help - Glamourtress.com 5 mins later they email me saying the order is on hold. gtag('js', new Date()); padding-right: 0.61538rem; padding-right: 1.84615rem; I ordered three wigs. border-radius: 0; position: relative; After, I read the reviews, I decided NOT to buy and spend the extra money on a more reliable company. All of the Butta units are horrible. Emailed GlamourTress Again Apparently you can't call Customer Service to Get Service if you do you will be told to WAIT Into the End of the Day to be contacted by the person who is in charge in office ONLY this is ABSURD! Delivery is always crazy around that time of year, so I really didn't expect them to arrive when they did. } text-decoration: none; It seems almost too expensive to buy from here unless you buy clearance, which has a good cost and is not returnable anyway. If anyone wants them or got their order mixed up too with mine let me know. I contacted them to initiate a return for refund of payment. Since then I sent several emails and never had a solution. Does Glamourtress have a clear commitment to providing a great customer experience? They obviously do not value their customers; so long as your payment goes through. They claim that they would return my money for the items that they didn't send, however they never returned the money. It was in stock when I made my purchased. Came in protective packaging and the curl pattern was to die for. #filter-container{ Many items are still in the website showing as an available option when in fact once you click on the item, excited to get a cute piece only to discover it's sold out in every color. March/9/20 have No answers about my previous order Out of Money and Wrong items sent to me! I ordered the Black label 360 lacefront wig in natural boho on Friday evening and I received it today. transition: all .3s ease; padding: 0 18px; How do I contact Glamourtress? Knoji Based on our in-depth Glamourtress review, when compared to its competitors, Glamourtress is a mid-range performing brand within its category. I had to email and wait for a response! Let us know the issue and our team will review and address it. Moderate content, respond to reviews, and promote offers. { I have been buying wigs from glamour tress for about three years now and sometimes they do send the wrong color hair that I didn't order but to keep from going threw the return process and high fee I keep it home boxed up or give it to someone or throw it away , and also the order shipping fee is way too high and they just went up recently again to about $15.00 to ship two wigs I ordered ,making customer's pay for UPS shipping instead of USPS standard shipping , pretty soon they will run all of their customers off by over charging with those ridiculous shipping rates, Best prices around! Then she places me on hold for 20 mins comes back on the phone with an attitude talking about shes the one that submits thats USPS. Can I contact Glamourtress through Facebook, Twitter or Instagram? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. transition: border-color 0.25s ease-in-out,-webkit-box-shadow 0.5s; I just wish that I didn't have to pay so much for shipping and handling especially when I live in the same city but other than that it's my fave site to order from. }); Your experience matters. My order came in right when I got home from vacation. Their return policy is very poor and I would rather buy from Amazon any day. Unsure of what youre looking for? For the past few months, when I place an order on a Monday, it usually takes 8 days to receive! }); Glamourtress.com | Norcross GA - Facebook Anyone can write a Trustpilot review. I ordered a ponytail from GlamourTress. I felt like a kid again getting a Christmas present! I loved the wigs, the synthetic is all great quality, nothing like halloween wigs. How can I add a signature confirmation to my order? When I contacted them to correct the problem, they pretended they did not understand the issue. Does Glamourtress have a clear commitment to providing a great customer experience? Same schpeel* "5-7 business days depending on how long your bank takes to process" MEANING that I should have be refunded by TODAY. .MobilefilterDiv{ cursor: pointer; customer service contacts 1 complaint 0 resolved 1 unresolved File a complaint Table of contents Verified Follow Share Complaints Contacts Glamourtress phone number +1 404 696 1818 0 0 Glamourtress website www.glamourtress.com What is Glamourtress's email addresses? How do I track my order? } z-index: 0; text-align: center; I ordered two wigs from Glamourtress in medium brown. We have top quality luxury virgin Brazilian hair, our Opulence Raw Cambodian hair. Glamourtress Reviews {June 2023} - Glamourtress (Legit Or Another Scam?) We use dedicated people and clever technology to safeguard our platform. I will never purchase anything from this company again yeah their prices are cheap for wigs but they customer service SUCKS! I was really nervous because I have never ordered a wig online. border-radius: 0; } I opened the package and it's missing an item! border-width: 1px; We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. display: none; // // $("body").addClass("slide-menu-l-open"); cursor: pointer; I have been ordering hair for my salon from Glamourtress for a few months now and it has been an amazing experience. Claim your listing for free to respond to reviews, update your profile and manage your listing. I ordered hair items Feb/28/20 at "26" inches received all "20" inches the packages clearly stated "20" however we all make mistakes so I reached out to customer service via phone multiple times NO Answer so I emailed and sent photographs for evidence! } HELL, shop at Wish or Amazon before you waste your time on here.I am completely unsatisfied with the customer service. Anyone can write a Trustpilot review. letter-spacing: .125rem; #filterdiv{ I think it is a personal phone. min-height: 32px; .custom { Do they offer real-time chat or live phone support? border-color: #000; They say their site is secure but it's obviously not. Date of experience: August 21, 2021 Glamourtress ( glamourtress.com) is a well-known extensions & wig store which competes against other hairpiece tools like LuvMeHair, UNice, SamsBeauty.com, Luxy Hair and Ebonyline.com. } Why the inconsistency between what your representatives tell customers. // } Affordability and convenient shopping are the most important elements for me. When will my order ship and what are my shipping charges? } console.log($('body')); /*border-radius: 8px;*/ // console.log($('.page-wrap:after')); They wont refund missing boxes. The young lady that answering the phone when calling very good customers service! $('.menu-mask').remove(); console.log($('body')); First, I ordered Wednesday and it was here in 2 days- with regular shipping! display: none; We have top quality luxury virgin Brazilian hair, Raw Cambodian hair However, as of recently I have decided to switch companies because they do not replenish their popular wigs often enough, their inventory is not as plentiful as similar sites. The one curly wig I purchased, I could tell had been taken out of the package before because of the frizziness (from the hair net having been removed before and placed back on, but that was easily fixed, but it did not look like it had been tried on, or finger combed as far as I can tell. Is this a legit company? // swipeStatus:function(event, phase, direction, distance, duration, fingers) Repeat business is not a priority. I love the prices, the selection, and the quality. Offered to send pictures. .mobilefilter-menu input.btn.btn-defaullt { .custom input:checked + span { transition: box-shadow 0.5s,border-color 0.25s ease-in-out; Instead of calling the manufacturer for me and asking a simple question (It is called "GOING THE EXTRA MILE", PEOPLE! // if (phase=="move" && direction =="right") { Looks like I should have read the reviews from people who shopped online here. I will never order from them again but I will call the police if they call my home again. BEWARE OF THIS SITE IF YOU DO NOT WANT YOUR MONEY TO DISAPPEAR . I had placed a very large order for my grandma, mother and myself. // $("body").addClass("slide-menu-l-open"); color: #fff; 99 or 49.99 also if discounts on orders it should also apply if you doing online or speaking to representatives . Also you guys need to update/ restock the merchandise more often. As I said above, I only bought clearance wigs that were not returnable anyway. An item is missing from my shipment. font-weight: normal; I have only worn one so far, but I am beyond satisfied with my purchase as well as how quickly my items arrived. float: left; $('.page-wrap').swipe({ I paid for priority shipping and never received anything. display: inline-block; When they were received, they were jet black and there was no return shipping label provided. Glamourtress is your new one-stop-shop for quality beauty supplies and accessories. Join the Glamourtresses Lifestyle. I wrote 1 final email requesting my refund, no response. Lightinthebox, elevatestyles, hairsofly, wowafrican, rosegal, rosewholesale are all more customer friendly. 60% OFF Glamourtress Coupon Code | Promo Code | Feb-2023 - Couponupto.com !function(f,b,e,v,n,t,s) Terrible experience . NO ONE EVER ANSWERS THE PHONE, CUSTOMER SERVICE STINKS, EMAIL SUCKS, I ORDER ONE THING THEY SEND ME ANOTHER TOTALLY DIFFERENT COLOR AND WON'T COOPERATE TO EXCHANGE IT! Do you have experience with this? display: block; // }); Must be a new email subscriber. } color: #333; I live in Georgia (same state as GlamourTress). } var width = $(window).width(); n.queue=[];t=b.createElement(e);t.async=!0; I screen shot them the original order email they emailed me . border-color: #000; As a result of this experience, I intend to boycott all Asian hair and beauty supply businesses. display: block; Cut the lace and when applied noticed the scalp was EXTREMELY wide (like someone had plucked it). After finally get an answer I spoke with a manager who accused me of fraud and continue to yell and be completely rude. border-radius: 0; Welcome to our Glamour experience, where you deserve nothing but the best. .custom input:checked + span { Error email with changed email address below:This is the mail system at host ----I'm sorry to have to inform you that your message could notbe delivered to one or more recipients. // return false;
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